The preferred procedure for addressing
concerns or reporting problems for any of these systems is to call the ITS Help
Desk at (319) 384-4357 (384-HELP)
Services provided by Systems & Platforms include:
Large Systems
The Large Systems
unit of SPA provides comprehensive management for operating
systems and software installed on the large system IBM
computers.
Large Systems is managed by Rich France.
UNIX Systems
The UNIX Systems unit of SPA provides support
for Unix servers and storage services.
Our centrally-managed Unix servers run a mix of AIX
and Redhat Linux operating systems. We provide planning, installation,
configuration, and maintenance. Support includes resource management,
performance tuning and capacity planning, computer security, hardware and
software problem source identification (troubleshooting), and data backup and
restoration services. Both second level and off-hour support are provided as
well as 24x7 on-call support.
Storage service provides disk and tape resources to our
central servers. Disk storage consists of server attached storage (SAS), network
attached storage (NAS), and a storage area network (SAN). A robotic tape library
provides backup support for Unix and Windows servers.
UNIX Systems is managed by
Pete Brokaw.
Windows Services
Lan Services are provided by
Information Technology Services Systems and Platforms Administration group.
The services provided include: file and print sharing support, and Microsoft Active
Directory domain support. File and print support can be provided on
existing ITS servers or can be provided by the department. In either case,
administrative functions necessary to support both environments is carefully
distributed to a local liaison who is responsible to the department utilizing
the service. ITS will also provide administrative support and an a safe
environment for departments who wish to purchase and maintain their own server.
LAN Services is managed by
Guy Falsetti.
Operations
The Operations unit of SPA provides resources for day to
day operation of The University of
Iowa large computing systems including Academic
Computing and Administrative Computing services
for the IBM 9672 computer.
Operations is managed by Mark Sadewasser.
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